Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Parimatch, we believe that online gaming should be an enjoyable form of entertainment. It is important to understand that gambling should never be viewed as a way to earn money or solve financial problems. Games of chance are designed for entertainment purposes only, and the odds always favor the platform in the long run.
Please gamble responsibly and only with money you can afford to lose.
Age Verification & Legal Requirements
In India, players must be 18 years of age or older to participate in online gaming on Parimatch. We are committed to preventing underage gambling and strictly enforce age verification during account registration and deposit processes.
By using our platform, you confirm that you are of legal age in your jurisdiction and comply with all applicable laws and regulations.
Warning Signs of Problem Gambling
If you experience any of the following behaviors, you may be developing a gambling problem:
- Constantly thinking about gambling or previous gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Unsuccessful attempts to reduce or control gambling
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or others about the extent of gambling
- Jeopardizing important relationships, job, or educational opportunities due to gambling
- Relying on others to provide money to cover gambling debts
- Experiencing restlessness or irritability when unable to gamble
- Using gambling to escape problems or relieve negative emotions
- Gambling with money meant for essential expenses (rent, food, utilities)
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Player Protection Features
Parimatch provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount of losses you can incur during a session or time period
- Reality Checks: Receive periodic reminders about how long and how much you have been gambling
- Session Limits: Set time limits for individual gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you specify
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To access these tools, visit your account settings or contact our customer support team.
Support Organizations & Help Resources
If you or someone you know needs help with problem gambling, the following organizations provide confidential support and resources:
India
- All India Gaming Federation (AIGF): Advocates for responsible gaming practices in India
- National Mental Health Programme (NMHP): Provides mental health support and counseling services across India. Contact your nearest health center or mental health facility for assistance.
International Support Organizations
- GamCare (United Kingdom): www.gamcare.org.uk — Free, confidential counseling and support
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and self-help resources
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Information and treatment referrals
- National Council on Problem Gambling (United States): www.ncpgambling.org — Helpline: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Provides information and counseling services on problem gambling
Take Action Today
If you believe you have a problem with gambling, or if someone you care about does, please seek help immediately. Problem gambling is a serious issue that can affect your financial stability, relationships, and mental health.
Remember: Help is available, and recovery is possible. Reach out to one of the support organizations listed above, speak with a mental health professional, or contact our customer support team to access our responsible gaming tools.
Your well-being is our priority.
Contact Parimatch Support
If you need assistance with responsible gaming tools or have questions about our policies, please contact our customer support team:
- Email: [email protected]
- Available: 24/7 for your support needs